At Speedy Local Streaming, we strive to offer high-quality streaming services and ensure that all users enjoy a smooth, entertaining experience. However, we understand that circumstances may arise where a refund is requested. This Refund Policy explains when and how refunds may be issued for subscriptions or services purchased through our platform.

By using our services or subscribing to a plan, you agree to the terms of this Refund Policy.

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1. General Policy on Refunds

As a digital subscription-based streaming platform, we generally do not offer refunds for purchases made, except as required by law or under specific conditions described in this policy. Once a user has subscribed and accessed premium content, refunds will typically not be issued for partial use or mid-cycle cancellations.

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2. Free Trials and Introductory Offers

If you are on a free trial or introductory plan, you will not be charged until the trial period ends. If you do not wish to continue, you must cancel before the trial ends to avoid being billed.

• You will not be eligible for a refund if you forget to cancel before your trial ends.
• You can only claim one trial per user or household.

We encourage users to monitor their trial periods, as reminders may not always be sent.

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3. Monthly & Annual Subscriptions

a. Monthly Subscriptions

• Once a monthly subscription is billed, it is non-refundable.
• You may cancel your plan at any time, and it will remain active until the end of your billing cycle.
• No partial refunds will be issued for unused days.

b. Annual Subscriptions

• Annual plans are billed upfront at a discounted rate and are non-refundable after 7 days of purchase.
• If you cancel within the first 7 days, and have not streamed premium content excessively (e.g., more than 3 hours), you may be eligible for a partial refund, minus processing fees.

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4. Technical Issues or Service Interruptions

We take service quality seriously. If you experience prolonged technical issues that prevent you from using the service (e.g., unplayable content or extended outages), you may contact our support team for review.

Refunds may be issued in rare cases, subject to:

• Confirmation of the issue from our end
• A reasonable amount of time allowed for us to fix it
• The problem not being caused by your internet/device/browser settings

To request a refund in such cases, please include screenshots, error codes, or timestamps to help us investigate.

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5. Duplicate Payments or Billing Errors

If you believe you’ve been charged twice, billed after cancellation, or charged incorrectly:

• Please contact us within 14 days of the transaction.
• We will investigate the issue, and if the error is confirmed, a full or partial refund will be processed immediately.

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6. How to Request a Refund

To request a refund, email us at:

📧 support@speedylocalstreaming.com
Subject Line: “Refund Request – [Your Account Email]”

Please include the following:

• Your full name and email used on the platform
• Date and amount of payment
• Reason for refund request
• Any screenshots or proof of issue

Our team will respond within 3–5 business days and inform you of the outcome. Approved refunds will be processed via your original payment method within 7–10 business days, depending on your bank or provider.

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7. No Refund for Violations of Terms

If your account is suspended or terminated due to a violation of our Terms of Use, Acceptable Use Policy, or misuse of the service, you are not eligible for a refund, regardless of the remaining subscription period.

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8. Changes to This Policy

We may update this Refund Policy as needed to reflect changes in law, user feedback, or service improvements. Updates will be posted on this page with the revised date. We recommend reviewing it periodically.